Refund policy
When you shop online at www.fitlifeoriginal.com you have 35 days to return your purchase. Please inform us beforehand that you want to return your items. Right runs from the day you received the goods.
If the period expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year's Eve deadline is extended to the following Monday. In the case of multiple goods ordered in one order but are delivered separately, or a product that comes in several batches, the period from the receipt of the last item.
It is the customer's responsibility that the goods are properly packed. You are responsible for the package (s) until we receive it. Therefore, keep your postal receipt and tracking number. Please return the item unused in the same condition as when received. We reserve the right to reject a product if the packaging is damaged or otherwise cannot be resold. All original packaging, price labels etc. must be returned with the product without having been tampered with.
To exercise the return right, you should make an unequivocal statement by email within 35 days of receipt.
When returning the items, we do a refund of the order. If you wish to exchange for another item or color, you can make a new order on our webshop.
If your first order had any discounts, we will make sure that you also get it when purchasing your “correct” item - all you need to do is to contact us at support@fitlifeoriginals.com regarding this and we will find a convenient solution.
When returning the product(s), please make sure to pack them in their original packaging with tags and everything. The packaging needs to be in an undamaged condition, so please be careful if you plan to use tape or anything like it to wrap the box in.
When returning, we pay for the freight. Simply use the enclosed return label and you are sure that your package is insured. Remember to write down the shipping number so you can always track your package. Please enclose your receipt and the completed return form on why you want to return your order.
IMPORTANT
- Please write with big letters "RETURN PARCEL" outside of the box/ parcel.
- We expect you to dispatch as soon as possible after you have given notice of withdrawal, and you must return them within 30 days.
- We do not accept packages sent COD (cash on delivery)
To start a return, you can contact us at support@fitlifeoriginals.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@fitlifeoriginals.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Email us to get your return label at support@fitlifeoriginals.com